Features — Groundbase

Find answers

Give your team a shared source of knowledge.

Bring your documents together.

Upload files or whole folders, import web pages, or paste text. Your team can then search all of it in one place.

Options to upload files, import a web page, or paste text

See where an answer comes from.

Open a source to read the passage beside the conversation. Web pages the agent searched or read are listed with the answer too.

A source document open beside the conversation, showing the passage used in an answer

Get tasks done

Get work done right in the conversation.

Apps, results, and next steps show up in the conversation, so a task can start and finish there.

Apps open in the chat

An agent opens the app you need, with your request already filled in.

Results shown as cards

Orders, quotes, and records show up as cards, not walls of text.

Next steps under every answer

Buttons under an answer take the next step, like saving it as a note. Your solution can add its own.

For example: an order, handled from its answer.

Ask where an order is, and the answer brings the order as a card. The buttons under it come from your solution: show the order, open it, or flag it.

An answer about order FX-1001 with the order shown as a card, a row of buttons under the answer, and a menu to flag the order as urgent or for later

For example: a freight quote using your own rates.

Ask for a quote, and the app opens with your shipment details filled in. Adjust the route or containers, and it totals the charges at your company’s rates.

A freight quotation app in the chat, showing a breakdown of charges and the total

Use apps with or without a conversation.

Your mini-apps are also on the Workspace, ready to open without a conversation.

The Workspace with notes, AI assistant connections, and two mini-apps

Work together

Ways to work.

On your own or with your team

Work on your own in a personal conversation, or take on a task together in a team chat.

Personal Visible only to you and administrators

A personal conversation with a question marked as your own

Team Everyone on the team sees new messages as they arrive

A shared team conversation showing a question from a team member

Connect outside AI products via MCP OAuth 2.1

Search company knowledge from Claude, ChatGPT, or another AI product. Employees sign in with their own Groundbase account, and their usual permissions apply.

Available agents and the addresses used to connect them to an AI assistant

Notes, diagrams, and screenshots

Save answers for later

Keep an answer as a personal note and attach it to a future question.

Explain it with a diagram

Ask for a diagram when an idea is easier to see than to read. To change it, edit its text.

A mind map included in an agent’s answer

Ask about what you see

Attach a screenshot and ask about it. Your agent can use company documents to explain what it shows.

A question about a screenshot of a medical device alarm, with an answer based on company documents

Serve customers

Be there when customers have questions.

Add an AI help desk to your website. It answers only from what you make public and the key facts you give it, and your internal documents stay private.

For example: a visitor asks on your website.

Visitors ask without leaving your site, and answers come with sources. When a question needs a person, the visitor leaves an email.

The Groundbase Help desk answering a visitor who asks about running Groundbase on their own servers, with the visitor leaving an email for a reply

Your team follows up by email.

Your team reads the conversation, claims it, and replies by email from Groundbase. A good reply can become a public answer for the next visitor.

A staff member has claimed the same visitor’s question and is writing an email reply, with the conversation with the help desk below

Speak your customers’ language

Visitors get answers in the language they ask in, even if your documents are in another.

See every customer conversation

Every conversation is saved. The team you assign can see what visitors asked and how they were answered.

You set the limits

Choose which websites can show the help desk, set usage limits, and decide how long conversations are kept.

Get in touch

How would you use Groundbase?

Tell us what your team needs to find and do, or what you’d like to offer your customers. We’ll reply by email.

Contact us or email appservice@human-star.com

Everything your team needs, in one place.